Frequently Asked Questions
What can I NOT store in my unit?
Our rental agreement contains a list of items that are forbidden from our storage facility. These generally cover hazardous materials (flammable, toxic, explosive etc.), batteries, illegal items (or items obtained illegally), perishable goods, living beings or plants, and the like; we may update this list from time to time; please check the rental agreement for the precise list.
How secure are the storage units?
Our facility is protected with recorded CCTV surveillance (recordings are kept for 3 months), a secure electronic access control system, and advanced intrusion and fire alarm systems. Each ’premium’ unit has its own electronic lock, activated with an app which you will be able to download after signing a rental agreement and only you have access to the unlocking function. For ’standard’ units you lock the unti with your own padlock, for which you are responsible for keeping the key or combination secure.
Do I need to sign a long term contract?
No, you sign your contract for an indefinite period with a notice period of 1 month. So just sign up, and when you have decided you no longer need the unit, just let us know a month before you want to leave.
Do I need to bring my own lock?
You bring your own padlock or you can purchase a standard key operated padlock from our online store and have it delivered to your unit before move-in.
Do you offer moving services or packing materials?
Yes, we provide packing boxes, tape, and other useful materials which you can purchase from our online store and have delivered to your unit before move-in. We also help you move your items free of charge* – just let us know! (Up to 4m^2)
What if I need a bigger or smaller storage unit later?
You can easily switch to a different sized unit at any time, subject to availability. We make the process smooth and hassle-free.
Is separate insurance required?
Yes, insurance is required. We are not liable for any damages to your stored goods.
Do I need to pay a security deposit?
We take a deposit equal to 1 month’s rent. Make sure to leave your storage unit empty and clean when you leave, so that we can refund your deposit as soon as possible.
How do I find out how much storage I need?
Our unit size guide enables you to estimate your unit size requirements, you can also use this unit size calculator. Alternatively, book a site tour on our website or via our office so that so that you can inspect the different unit sizes available. Keep in mind that you can you can always choose to rent a bigger or smaller unit (subject to availability) if your needs change.
